How do we send it?
The store operates worldwide. If you are unsure if we work with your country can contact us by email firstname.lastname@example.org.
El Coleccionista Ecléctico offers the possibility to process your order by Correos (Spanish postal service) (national and international letter, blue parcel and priority international parcel) anywhere in the world.
All items are sent by registered mail and, in the case of shipments abroad, with acknowledgement of receipt.
The estimated delivery time is between two and six days for domestic shipments and between five and twenty days for international.
The cost of insurance for Spain and the foreigner (only some countries admit the service) is calculated under the weight and value of items purchased. If deemed necessary by the client will be able to choose this transportation option during the checkout process.
After sending the order, the customer will receive a tracking number allowing you to check the transit of your package, under the destination and the option contract, through the external website operator (www.correos.es).
The other shipping option is via courier company SEUR.
This service, worldwide coverage, cover easily and quickly (48-96 hours) the territory of Europe, America, Oceania, Africa and Asia and the customer has at any time, a tracking number to check the status of the shipment through the outer web of the operator (www.seur.com) or be informed by SMS or email.
It is not possible to make shipping with insurance within Spain through this system. International express shipments have already included an insurance in transport price and a coverage of up to 1.200 euros.
Once verified the payment, the purchased products will be sent to the address registered by the user. It is recommended to provide a place to deliver packages during business hours to expedite shipping.
If after a reasonable time, the buyer is not aware of the package you must contact the carrier and, if not resolve the problem, communicate the problem to email@example.com.
The store is committed to initiating an investigation, in collaboration with the company involved, to try to locate the package and provide a full response to the client.
El Coleccionista Ecléctico reserves the right to prescribe a particular type of shipping for some items displayed on the website and to require insurance.
The company will never be liable for loss or loss of packets not traveling uninsured.
If orders are certified or travel with a shipping agency, the customer is entitled to receive half the compensation rate established by the operators for these cases. If you sing up for insurance the return of the money will be paid in full.
In any case, we will not deliver orders to hotels or other non-permanent addresses, nor will be able to request express delivery to PO Boxes.
The cost of shipping is not included in the price of the products. At the time of purchase, the user will be informed of the exact cost of shipment to be calculated with taxes included.
El Coleccionista Eclectico does not charge any money for the handling and packaging of each item, always done under safety standards.
We use different types of packaging and materials as the delicacy and value of the product, to protect items and prevent damage during transport.
Any costs and fees arising from international customs procedures, also the ones originated from the delivery to the Canary Islands, Ceuta and Melilla are always borne by the purchaser and cannot be attributed or attributable to El Coleccionista Ecléctico.
The client must check the shipments upon receipt to verify that the package is not damage or shows any signs of having been opened or tampered.
Should any of the cases, the buyer is entitled to submit complaints or comments they consider relevant to the carrier.
Customers can also take advantage of promotional offers on significant dates of the year and get free shipping to Spain or abroad.
All orders from 100 euros with destination to the Peninsula will have urgent delivery 24 hours free.
Free international shipments by each register letter to European Union from 200 euros and up to a weight of 500 grams.
We have VIP rates (bronze, silver, gold and platinuim) to reward regular shoppers with unlumited use discounts who reach annual spending scales.
Users who register for the first time in the store will get a 5% welcome discount coupon and those who suscribe to the newsletter will get equivalent compensation.
In addition, any customer who purchases an item on the web will receive an automatic discount of 8% for their next purchase and all users of the page will have a gift on their birthday with a 10% bonus.
Finally, we have a program to retain our regular followers that allows us to exchange points for discounts, free shipping, gifts or special rates for a period of time.